Do you have the dedication, skills, knowledge and experience to help us improve the life of Palestine refugees? The United Nations Relief and Works Agency offers challenging opportunities for professionals interested working in a results-driven and diverse environment. If you are then we would like to hear from you
UNRWA is the United Nations agency responsible for the protection, care and human development of a
population of some 4.6 million Palestine refugees living in the Gaza Strip, the West Bank, Jordan, Lebanon,
and the Syrian Arab Republic. The Agency is committed to assisting Palestine refugees in maintaining a
decent standard of living, acquiring appropriate knowledge and skills, enjoying the fullest possible extent of
human rights, and leading a long and healthy life. UNRWA is by far the largest UN operation in the Middle
East with over 29,000 staff. Most of the staff members are refugees themselves, working directly to benefit
their communities – as teachers, doctors, nurses or social workers.
Computer Laboratory Technician
Location Gaza Field
Type of Appointment Fixed Term
Deadline for Application 20 January 2010
Vacancy Announcement Number 04 - 01 - 2010
Grade 10
Department/Division Relief and Social Services Programme
JOB DESCRIPTION
The successful candidate for this job will be responsible for planning and coordination provision of hardware
and software requirements of Rehabilitation Centre for the Visually Impaired (RCVI). He/she will be
responsible for maintaining ICT services and providing training to RCVI’s pupils. He/she is responsible
administratively to Principal of RCVI and technically to Field Unified Registration System Administrator He/she may participate in seminars or workshops and travel to participate in training courses or visit
international organizations.
MAIN RESPONSIBILITIES
In accordance with Agency policy and procedures, the ideal candidate
Acts as a focal Relief and Social Services per son for information and communication technology
services at RCVI. Mainly
Coordinates with Field Relief and Social Services Department the preparation of RCVI’s IT
requirements, plans and budget
Plans, initiates and coordinates necessary activities to implement visually impaired educational IT
infrastructure in RCVI as per relevant ISD standards and Technical Instructions and in coordination
with information & Communication Technology Office (ICTO)
Plans and coordinates new hardware and software delivery and installation; maintains additional
special-purpose hardware available at RCVI and upgrades when warranted
Ensures the right use of the computer lab and special purpose hardware and software at RCVI;
Manages and participates in the provision of first line help desk services in RCVI and solves
escalated problems in coordination with ICTO, as necessary
Provides, in coordination with ICTO first line local Area Network (LAN) administration support
communications and other ICT services
Develops small scale software to support management of education process for the visually impaired
pupils at RCVI
May prepare and conduct IT training courses/ lectures to RCVI’s pupils, provides technical guidance
training, support and documentation to RCVI staff, as needed
Keeps up-to-date inventory on all RCVI’s IT educational infrastructure, hardware and software licenses
Performs such other duties as may be assigned
2
PERSONAL & PROFESSIONAL COMPETENCIES
University degree OR two years diploma in computer science, computer engineering, information
systems or other related discipline.
Technical training in end-user computer hardware, software and LAN installation and maintenance.
Four years experience for university degree holders OR seven years experience for diploma holders, in
computer help desk services related support.
Experience and knowledge of end-user computer technology, PC hardware and software products and
latest Microsoft PC software products.
Experience in LAN infrastructure design and MS server administration.
Good command of written and spoken English and Arabic.
Ability to conduct and coordinate training events.
Strong communications skills
Ability to work under pressure.
It is desirable to possess an experience with Microsoft E-mail Technology; wireless technology; and
experience or knowledge of UNRWA’s operations and computer facilities environment.
CONDITIONS OF SERVICE
Basic Salary: Monthly basic salary is $783.00 plus monthly dependency allowance up to $123.25
Contract Duration: Two years including 1 year probation period.
Leave: 30 days annual leave
Pension: Provident Fund contribution
Other conditions of service and benefits may apply
EQUIVALENCY
Candidates with an equivalent combination of relevant academic qualifications, professional training and
progressive work experience may also be considered
GENERAL INFORMATION
UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of
integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent
means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times,
both at work and outside. Only persons who fully and unconditionally commit to these values should consider
applying for UNRWA jobs
الأونروا هي منظمة تابعة للأمم المتحدة، وهي منظمة تفترض من موظفيها الالتزام بأعلى معايير الاستقامة والحياد والنزاهة. ويشمل ذلك احترام مبادئ حقوق الإنسان
واحترام التنوع وتبني الوسائل غير العنيفة في حل آفة أشكال النزاعات. المتوقع من موظفي الأونروا أن يقوموا بدعم هذه القيم في آفة الأوقات، سواء في أماكن العمل
أم خارجه. إن أولئك الأشخاص الذين يتمتعون بالالتزام الكامل وغير المشروط بهذه القيم هم فقط الذين ينبغي أن يتقدموا بطلباتهم للعمل لدى الأونروا.
Where there are two or more equally qualified candidates, selection preference will normally be given to
internal candidates, Palestine Refugees and candidates of the under-represented gender. An internal
candidate with a temporary-indefinite or fixed-term appointment selected for this post will retain his/her
current contractual status and entitlements in accordance with current letter of appointment and applicable
Area Staff Rules. With their prior agreement, candidates who are approved as suitable for appointment but
are not the selected candidate for this vacancy, will be placed on the Agency’s roster of pre-approved
candidates for a period of up to one year, and may be considered for future vacancies in the same position.
The Agency maintains the discretion to fill future vacancies for this position from the roster without readvertising
the vacancy
HOW TO APPLY
If you have got the skills and experience required above, and want to make an active and lasting contribution
to improving the lives of Palestine refugees, then register on http://jobs.unrwa.ps by creating a personal
profile and completing the UNRWA Personal History Form. Only applications received through this website
will be considered. Please note that UNRWA only accepts degrees from accredited educational institutions.
Candidates may also be invited to take a technical exam in order further evaluate their qualifications for the
post. Due to a high volume of applications received, only short-listed applicants will be contacted. The United
Nations does not charge a fee at any stage of the recruitment process. The United Nations does not concern
itself with information on bank accounts
